Mission City Mental Health and Wellness, PLLC

Effective Date: 10/21/2026

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At Mission City Mental Health and Wellness, we respect your privacy and recognize the importance of protecting your personal information. We are committed to providing a welcoming, professional, and confidential environment for individuals and families seeking mental health services.

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This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, www.missioncitymentalhealthandwellness.com.

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Your name, email address, phone number, and information you voluntarily submit through contact or inquiry forms.

• Scheduling information: Information you provide when requesting or scheduling an appointment.

• Website usage information: Information such as browser type, device information, IP address, pages visited, and website interactions.

We encourage visitors not to submit sensitive medical information, detailed mental health histories, or emergency information through general website contact forms.

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2. How We Use Your Information

Information collected through our website may be used to:

• Respond to questions and inquiries.

• Provide information about therapy services.

• Facilitate appointment requests and scheduling

• Maintain and improve website functionality.

• Address technical or security concerns.

• Comply with applicable legal and professional obligations.

We do not use information submitted through therapy inquiries for unrelated marketing without appropriate authorization or consent.

3. Confidentiality and Mental Health Information

We recognize that mental health information is particularly sensitive.

Information obtained during the provision of professional counseling services is subject to applicable confidentiality requirements, professional ethical standards, and federal and Texas privacy laws.

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4. Website Hosting and Third-Party Services

Our website is hosted through Wix.com. Wix and other service providers used to operate website features may process information necessary to provide hosting, contact forms, scheduling, security, and other functions.

We may also use third-party providers for appointment scheduling, secure communications, payment processing, and telehealth services.

These providers operate under their own applicable privacy and security terms. Where legally required, appropriate agreements and safeguards must be in place before protected health information is shared with service providers.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember visitor preferences, maintain security, and understand website performance.

Some cookies may be essential for the website to function. Others may support analytics or additional features.

Where applicable, visitors may manage nonessential cookies through the website's cookie consent tools or their browser settings.

6. Sharing of Personal Information

We do not sell personal information collected through therapy inquiries.

We may share information with authorized service providers when necessary to operate our website or deliver requested services, or when disclosure is permitted or required by applicable law.

We do not disclose confidential therapy information for unrelated advertising or promotional purposes without any authorization required by law.

7. Information Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, and misuse.

However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.

Visitors should avoid using general website forms to communicate highly sensitive information. Established clients should use the secure communication methods provided by the practice when available.

8. Children's Privacy

Our therapy services may be provided to children and adolescents with appropriate parent or guardian involvement and consent as required by law.

Our website is intended primarily to provide information to prospective clients and families. We do not intentionally use the website to solicit personal information directly from children without appropriate authorization.

Parents or guardians who have concerns about information submitted by a minor may contact our practice.

9. Your Privacy Choices

You may contact Mission City Mental Health and Wellness to ask questions about personal information submitted through our website or request corrections or deletion where applicable.

Certain information may need to be retained to meet legal, professional, or recordkeeping obligations.

Requests involving clinical records and protected health information are handled under applicable health privacy laws and our Notice of Privacy Practices.

10. External Websites

Our website may contain links to external websites or third-party services.

Mission City Mental Health and Wellness is not responsible for the privacy practices of websites operated by other organizations. We encourage visitors to review the privacy policies of those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or applicable legal requirements.

Any revisions will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Mission City Mental Health and Wellness, PLLC

Website: www.missioncitymentalhealthandwellness.com

Email: christi@missioncitymentalhealthandwellness.com

Phone: 210-338-0707

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For emergencies: This website and its contact forms are not monitored for emergencies. If you are experiencing an immediate emergency, call 911. For suicide or mental health crisis support in the United States, call or text 988.